Warranty
LIMITED 1 YEAR WARRANTY:
Go Overland Canada warrants their rooftop tents to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Go Overland Canada will repair or replace, at no cost, any parts found to be defective due to imperfect workmanship or materials, provided the tent is returned at the purchaser's expense to any authorized distributor or dealer of Go Overland Canada RTTs. This warranty applies only to the original purchaser. To make a claim, please email us at info@gooverland.ca, and have the original order number ready. Ensure that your claim includes accurate and complete information. Cooperation with Go Overland Canada is required during the claim resolution process. Warranty claims must be fulfilled through Go Overland Canada or authorized dealers. Go Overland Canada may choose to repair, replace, or refund the product based on the situation. Within thirty days of receiving the tent, Go Overland Canada will inform you whether your claim is covered by the warranty.
Other limitations include the duration of implied warranties, obligations, or liabilities, which are limited to the one-year duration of the written limited warranty. Go Overland Canada is not liable for incidental expenses incurred by the consumer, such as loss of time, inconvenience, towing charges, travel expenses, lodging, telephone charges, gas expenses, loss or damage to personal property, or loss of wages. Go Overland Canada is also not liable for any incidental or consequential damages resulting from a breach of this or any other warranty, expressed or implied. This warranty provides specific legal rights, and additional rights may vary from province to province or state to state. Certain jurisdictions may not allow the limitation on the duration of an implied warranty or the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may not apply to you.
WHAT IS NOT COVERED
Go Overland Canada does not cover issues resulting from user error, neglect, or acts of nature. The limited warranty does not include cosmetic changes like discoloration or alterations in the shell or tent material. However, we will assist in obtaining replacement parts and providing repair assistance whenever possible.
Did you know that condensation can occur when your tent is not in use? Extreme temperature fluctuations, such as freeze and thaw cycles, can cause condensation inside a closed tent. If you don't open the tent to allow moisture to dry, mold and mildew can develop. We recommend airing out your tent every 1-2 weeks, even when it's not in use. In humid climates, more.
Go Overland Canada shall not be held liable for the natural breakdown of materials that inevitably occurs with extended use, such as UV light damage, worn-out zippers, or defects resulting from accidents, abuse, alteration, animal attacks, storm damage, misuse, or improper care. This limited warranty is the only express warranty provided, and Go Overland Canada shall not be responsible for any incidental or consequential damages. Please note that certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
WHAT Go Overland Canada WILL DO In the event that a product fails due to manufacturing or material defects after inspection, Go Overland Canada will, at its discretion, repair or replace the product without any additional charge.
HOW TO OBTAIN WARRANTY SERVICE To obtain warranty service, please return the product, with freight prepaid, to a pre-approved Go Overland Canada dealer or address. Alternatively, you may contact Go Overland Canada for return authorization info@gooverland.ca. Please note that shipments without return authorization or collect shipments cannot be accepted.
